Booking Terms & Conditions
It is our aim to make your visit to Glamping at Hafod Las an enjoyable experience that you will treasure for many years to come and wish to repeat time and again. We ask that you read and accept the following terms and conditions which must be complied with by all persons visiting Glamping at Hafod Las as a guest. These enable us to maintain our standards, to assist in proper management and ensure your safety as well as establishing a clear legal contract for cancellation, damage and exceptional circumstance. These conditions set out the basis of the holidaymaker’s contract (the guest) with Glamping at Hafod Las. The contract is effective once the required deposit payment has been received from the guest.
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Making a Booking
You must be 18 years of age or over to book accommodation and stay at Glamping at Hafod Las.
The maximum number of guests in the accommodation is two. Infants and children under the age of 12 are not allowed for safety reasons.
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All guests under the age of 18 must be supervised at all times by an appropriate and responsible person over the age of 18.
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All bookings via our online reservation system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 50% (or full payment) of the cost of your stay is required. Bookings must be paid in full 2 weeks before your arrival date. If your booking is less than 2 weeks from the date of your stay the full cost of your stay is required.
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Payments should be sent electronically via Stripe or bank transfer (bank details can be provided on request). Cash is not accepted.
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When you submit a booking and payment via our online reservation system it is assumed that you have read and accepted these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and Glamping at Hafod Las.
Bookings made via third party booking systems (Airbnb, PitchUp, Glampsites.com etc) are also subject to these terms and conditions.
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If the balance is not paid by the due date Glamping at Hafod Las reserves the right to re-let your accommodation and retain the deposit.
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The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.
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Glamping at Hafod Las reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
Bookings made via third party booking systems (Airbnb, PitchUp, Glampsites.com etc) are also subject to these terms and conditions.
Arrival & Departure Times
Your accommodation will be ready by 5.00pm on the day of arrival, and must be vacated by 10.30am on the day of departure.
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Due to the lack of external lighting, we encourage you to arrive before darkness wherever possible and bring a torch.
Detailed directions and instructions for how to obtain the key will be provided prior to your arrival. Please ensure you have these to hand.
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Cancellations
Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds.
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If the cancellation is more than one week before arrival 50% of the amount already paid by the guest will be refundable. If the booking has been made via a third party (for example a booking platform), any fees charged by the third party will be deducted from the refundable amount.
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If the cancellation is less than one week before arrival then the cost will not be refunded unless the entire booking can be re-sold, if the entire booking can be re-sold then 50% of the total cost of the booking will be refunded. If the booking has been made via a third party (for example a booking platform), any fees charged by the third party will be deducted from the refundable amount
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If, for unforeseeable reasons, Glamping at Hafod Las has to cancel the holiday booking, all monies paid in advance by the guest will be refunded in full, and the guest shall have no further claim against Glamping at Hafod Las.
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Whilst every effort will be made to avoid them, booking errors made by Glamping at Hafod Las will not in any circumstances be compensated for. Glamping at Hafod Las’ liability will be limited to the return in full of any monies paid.
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When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.
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We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.
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If you are unable to travel to Glamping at Hafod Las for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.
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Refunds
If the cancellation is less than one week before arrival then the cost will not be refunded unless the
entire booking can be re-sold.
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If your dates are resold:
You will be entitled to a refund of all payments you have made to us minus any reduction in the value per night of the new booking received compared with the rate charged to you for your stay nights;
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If your dates cannot be resold then:
If you cancelled
2 weeks or more prior to the check-in date: We will retain the deposit you paid at the time of booking.
Less than 2 weeks to the check-in date: We will retain all payments made and you will be liable for any outstanding balance payment.
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If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.
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If we cancelled your stay:
In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.
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If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.
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Guest Behaviour & Noise
It’s important to us that all our guests enjoy a peaceful and relaxing stay with us. Glamping at Hafod Las is in a quiet location in the countryside and guests choose to stay with us because they are seeking to retreat, relax and unwind. To keep this peaceful tranquillity, we do not allow any music or radios outside of the accommodation. Please use headphones if you are listening to music outside.
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After 11pm, the only sounds you should be able to hear are the owls hooting. If you want to party until 2am around the camp fire, then Glamping at Hafod Las really isn’t the right location for you.
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We reserve the right to ask your party to leave if there is repeated noise after having received one warning. As you will have breached the terms of your contract with us, no refunds will be forthcoming.
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Drugs or prohibited substances are not permitted anywhere on site, at any time.
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Due to our insurance conditions, visitors are not permitted in the accommodation. Infants and children under the age of 12 are not permitted in the accommodation as guests or visitors, at any time.
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Commercial Use of the Property
The accommodation is rented to you for purely non-commercial leisure purposes only. Filming, photography or other commercial uses including influencers/blogger content creation must be done with prior authorisation from Glamping at Hafod Las management. Additional charges may apply for commercial use.
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Parties & Events
Parties or events are not permitted. The maximum number of persons using the accommodation at any time must not exceed 2 persons and only those listed on the booking can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
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Cleaning, Damage & Breakages
Please leave your accommodation tidy and let us know as soon as reasonably possible if anything gets broken so we can replace it for our next guests. If the damage is directly attributable to the guest, then we reserve the right to request payment to cover all damages incurred directly during your stay.
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Glamping at Hafod Las reserves the right to repossess the property if excessive damage has been caused by the guest or a member of the party.
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It is prohibited to interfere with or adapt the structure of the Glamping at Hafod Las in any way.
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If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then Glamping at Hafod Las reserves the right to charge for this work at a rate of £35 per hour. Glamping at Hafod Las reserves the right to invoice guests following their stay.
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Guests will be charged for any item(s) that are removed or lost from the accommodation.
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Liabilities
Please remember you are staying on a historic quarrying site which is now a working farm with live animals, uneven surfaces, steep drops and other hazards. Glamping at Hafod Las will not be responsible to you at all, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation pure monetary loss, loss of profits, loss of business or revenue, depletion of goodwill, lost expectation, loss of savings, lost data and similar loss) however caused arising from or in connection with the use of the accommodations, equipment or facilities including any computer virus.
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Some of the equipment provided for guests to enjoy has the potential to be dangerous if misused. You use the equipment provided entirely at your own risk and must use them in an appropriate and safe manner.
We accept no liability for injury as a result of using this equipment inappropriately or whilst under the influence of alcohol or drugs.
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Drones
The use of drones for commercial or private use is strictly prohibited.
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Dogs & Pets
Sorry we do not allow dogs or pets of any kind at Glamping at Hafod Las.
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Smoking
Smoking is only permitted in designated smoking areas which are denoted by the red sand filled buckets, adjacent to the parking areas. Please ensure cigarette butts are extinguished fully in the sand bucket provided and dispose of them responsibly
Smoking, vaping and e-cigarettes are not permitted in the accommodation or in the areas surrounding the accommodation. Failure to comply with this strict no smoking/vaping/e-cigarette policy will result in an additional fee of £400 to cover deep cleaning.
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Candles/Incense sticks
The use of candles, tea lights and Incense sticks are not permitted in the accommodation or the raised deck area at the Hideaway, at any time.
Fireworks & Chinese Lanterns
The use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.
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Internal Wood burning Stove
The wood burning stoves within the accommodation must only be used to burn wood. Burning of any other material will result in an additional charge of £150.
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Guests must appoint a competent individual, who isn't under the influence of alcohol or drugs, to be responsible for the safe use and extinguishing of wood burning stove.
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Fire Pit & BBQ Area
The Hut at Hafod Las
A fire pit is provided for outdoor cooking and camp fires. Please keep camp fires to the designated fire pit area and do not light fires anywhere else on the site. Please do not collect branches and twigs from the surrounding woodland as much is set aside as wildlife habitat. Use of the fire pit can be dangerous and is at the user’s own risk.
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Guests at the Hut at Hafod Las are permitted to use a disposable BBQ but this must be used on top of the firepit provided. Failure to comply will result in an additional fee of £150.
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Guests must appoint a competent individual, who isn't under the influence of alcohol or drugs, to be responsible for the safe use and extinguishing of the fire and/or any BBQ.
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The Hideaway at Hafod Las
Fires are strictly prohibited at the Hideaway at Hafod Las
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The Hideaway at Hafod Las has a gas BBQ. The use of Charcoal BBQ’s, including disposable BBQs is strictly forbidden.
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Guests must appoint a competent individual, who isn't under the influence of alcohol or drugs, to be responsible for the safe use and extinguishing of the BBQ
Service Utilities
Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify Glamping at Hafod Las management immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.
External Lighting
Glamping at Hafod Las is carefully designed to provide maximum guest comfort and convenience whilst respecting the surrounding natural environment and its native inhabitants.
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Please note there is no pathway lighting to the accommodation from the car parking area.
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Recycling & the Environment
A rubbish bin and recycling facilities are provided for guests. It is a legal requirement in our area to separate out recyclable waste. If guests do not wish to do this, guests are requested to take all waste away with them.
Hafod Las Ltd reserves the right to charge guests £50 if recyclable waste is not separated out using the facilities provided.
Hafod Las Ltd reserves the right to charge guests £50 to remove litter and rubbish in or around the accommodation that has not been placed in the rubbish bin/recycling facilities.
Safety
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Glamping at Hafod Las provides a unique glamping holiday experience in a natural environment on a working farm. This environment presents inherent risks, and these form part of the glamping experience you are entering into when you stay at Glamping at Hafod Las.
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Glamping at Hafod Las is situated next to a historic quarry site. The site landscaping and guest areas at Glamping at Hafod Las have been left deliberately untouched and wild to protect the native plants, trees and wildlife.
You are reminded of the higher degree of risk this environment presents and you should take appropriate and reasonable care for your safety and the safety of others at all times. This includes wearing suitable clothing and footwear for the terrain and weather conditions during your stay. And using a torch. You are fully responsible for your own safety at all times.
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Personal Property
Glamping at Hafod Las will not be held responsible for any loss or damage to any property on Glamping at Hafod Las premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.
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Access, Cars & Parking
Glamping at Hafod Las is situated off a narrow country lane. Please drive slowly and carefully on the lane, and be considerate of neighbouring properties on your arrival and departure from the site.
Be mindful that walkers also use the lane.
Please notify Glamping at Hafod Las in advance if you wish to bring more than 1 vehicle.
Please note that the accommodation is accessed up steps from the parking area.
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Bicycles
Guests bringing their own bicycles should ensure they are locked. The proprietor cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are NOT permitted within the accommodation.
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Electric Vehicles and Electric Bicycles
Charging of Electric Vehicles and Electric Bicycles is not permitted on site.
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Extreme Weather
Glamping at Hafod Las holds no responsibility for guests who are unable to attend the accommodation due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach Glamping at Hafod Las due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities.
If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.
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Force Majeur
Glamping at Hafod Las accept no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of Glamping at Hafod Las management.
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Complaints
Any complaints must be made known to the proprietor immediately. No complaints will be entertained at the end of the hiring period or after the hirer has departed. Glamping at Hafod Las is relieved from liability should the accommodation or other facilities be unavailable due to circumstances beyond our control.
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Termination of Booking
We reserve the right to terminate the booking without notice and without refund in case of a breach of any of the conditions detailed in this document.
GLAMPING AT HAFOD LAS RESERVES THE RIGHT TO CHANGE OR AMEND THESE TERMS AND CONDITIONS AT ANY TIME.
Issued 4.03.25 by Hafod Las Ltd t/a: Glamping at Hafod Las, The Hut at Hafod Las, The Hideaway at Hafod Las, Stay at Hafod Las.